SHIPPING
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.
Please also note that some shipping rates for many items we sell, are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Bodyography will dispatch all orders by the following business day after an order is placed.
FREE SHIPPING
Free shipping is for standard Australia Post Parcels, it does not apply to Express Delivery or Courier Options.
Minimum spend to be eligible includes RETAIL $75+, WHOLESALE $125+ and DISTRIBUTOR $250+. If minimum spend if not reached, shipping will be automatically charged.
RETURNS POLICY
You may return most new, unopened items within 7 days of delivery for a full refund. Bodyography Cosmetics will pay for the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.). Bodyography will not replace products based on wrong colour selection, if product has been used.
You should expect to receive your refund within four weeks of sending your return package, however, in many cases, you will receive a refund much sooner then this outlined timeframe. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
INTERNATIONAL SHIPPING
Some countries have additional customs clearance charges - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance is the recipients responsibility. Unfortunately, we have no control over these charges and cannot predict what they may be. Please contact your local customs authority for enquiries.
LIABILITY
It is the recipients responsibility to enter the correct delivery address details. Should the event occur where the wrong address is entered, we are not obliged to re-send the order to the correct address at our expense.
LOSS OR DAMAGE
Bodyography will not accept liability for any loss or damage arising from items stolen, lost or damaged after the package is out of our hands. Should you have any issues arise upon delivery, this is an issue of the courier company who delivered the package.
PRICING
Pricing may be subject to change without notice.
PAYMENT TERMS
The Customer agrees that:
(i) All payments for Products and Services must be made to Bodyography Cosmetics in accordance with the method of payment outlined on Bodyography Cosmetics website at the time of purchase.
(ii) Any dispute regarding payment must be advised to Bodyography Cosmetics within seven (7) days of purchase.
WARRANTIES
The Customer agrees and acknowledges that:
(i) Bodyography Cosmetics reserves the right to refuse sale of Products to any Customer without reason.
(ii) The Customer is aware that Products must be stored at room temperature, as exposure to high or low temperatures may cause significant change to the Product, rendering it unsuitable for its intended use.
(iii) Bodyography Cosmetics their officers, directors, employees, affiliates, or agents do not make any warranty as to the results that may be obtained from the use of the Products and/or Services or as to the accuracy, reliability, suitability or content of the Products and/or Services.
(iv) Bodyography Cosmetics products may not be suitable for all persons:
a. Bodyography Cosmetics recommends conducting a patch test of the proposed Products on Customers, especially in the event that the Customer is a first time user of Bodyography Products;
b. If it is known that a Customer suffers from sensitive skin it is advised that the customer undertake a patch test/
RISK IN THE PRODUCTS
(a) Bodyography Cosmetics does not accept responsibility for any loss or other detriment arising by reason of any theft, loss or damage to, or otherwise concerning any property belonging to the Customer.
(b) Further to clause 8.1, the Customer accepts upon delivery or collection of the Products all risk for loss or damage to the Products whether caused by the Customer or not, and the Customer indemnifies Bodyography Cosmetics against all claims, demands, suits and actions for loss or damage caused by or arising from the handling, transport, storage, display, installation, neglect or use of the Products after the Customer has taken possession of the Products. Risk in the Products will remain with the customer at all times unless Bodyography Cosmetics retakes possession of the Products in accordance with our returns policy.
GENERAL
Bodyography Cosmetics may amend these Terms at any time, by posting a notice on Bodyography Cosmetics website. By continuing to place orders for Products and/or Services, the Customer will be deemed to have accepted the revised terms.
Please report any breach of these Terms to Bodyography Cosmetics.